Call Center Agent (Remote)

Woodbury - Woodbury

11 Jun 2024

Woodbury - Woodbury

Administrative

Full Time

1

55000 - 68000 USD

Sataware Technologies is seeking a dedicated and customer-focused remote Call Center Agent to join our growing team in the Information Technology and Services industry. As a Call Center Agent, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries and issues in a timely manner.

Call Center Agent Responsibilities:

  • Answer incoming calls and respond to customer inquiries
  • Provide information about products and services
  • Resolve customer complaints and issues
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary

Call Center Agent Requirements:

  • High school diploma or equivalent
  • Previous experience in a customer service role
  • Excellent communication skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving skills

Skills:

  • Strong verbal and written communication skills
  • Ability to work well in a team environment
  • Proficiency in Microsoft Office and CRM software
  • Ability to handle stressful situations with professionalism

Benefits:

  • 401(k)
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Flexible schedule
  • Paid time off